How do you verify the authenticity of Casablanca pants?

We run an 8-point check on labels, stitching, hardware, print registration, and codes, compare them to our archive, and re-verify at packing. Each piece is photo-recorded and serialized in our internal log.

What size should I choose in Casablanca pants men vs women?

Men’s cuts run true with a slightly generous thigh; women’s cuts have a higher hip curve and slightly longer inseams on silk. Use our flat measurements on each page and match your best-fitting pants at home.

How do I care for Casablanca silk pants?

Hand wash cold or use a delicate cycle in a bag, hang to dry, and steam from the reverse. Avoid direct heat on printed areas and never tumble dry.

What are your return and processing times?

Returns are accepted within 14 days in original condition. Once received and re-authenticated, refunds clear in about two business days.

Do Casablanca white pants show through?

Lined white silk and heavier cotton models do not; we note lining and run a read-through test, and we include that result on each product page.

Refund & Returns Policy | Casablanca Pants

Return window

Request a return within 14 days of delivery.
Ship the item back within 7 days of receiving your return label.
Items received beyond the window may be refused or issued as store credit at our discretion.

Eligibility

To be eligible for a return, items must be in original, unworn condition with all tags attached.

No signs of wear, washing, tailoring, odors, or marks.
All branded hangtags, inner labels, spare hardware, dust bag (if included), and original packaging must be returned.
Sets and bundled items must be returned together.
Tailored, hemmed, or otherwise altered items are not eligible.

How to start a return

Submit a request: Go to our Return Center at casablanca-pants.org/returns or email [email protected] with your order number and reason.
Receive your label: We’ll email a prepaid label for eligible U.S. returns. International customers receive instructions.
Pack securely: Place items in original packaging, include all accessories, and affix the label.
Drop off: Hand your package to the stated carrier and keep the receipt with tracking.

Tip: Use a trackable service only. We’re not responsible for returns sent without our label until they reach our facility.

Refunds & timelines

Once your return arrives, we re-authenticate and inspect it using our 8-point check.
Approved refunds are issued to the original payment method within about 2 business days.
Your bank or card issuer may take additional time to post the credit.
Original shipping fees (if any) are non-refundable unless the item is faulty or we made an error.

Exchanges

One-time size exchange on the same style is complimentary within the U.S., subject to stock.
If the requested size is unavailable, we’ll process a refund or offer store credit upon request.
Exchange items must meet the same eligibility criteria as returns.

Return shipping & fees

U.S. returns: Prepaid label provided. A $10 return shipping fee may be deducted from your refund unless the return is due to our error or a confirmed defect.
International returns: Customers are responsible for return shipping and any import fees unless the item is faulty.
Late returns accepted up to 21 days from delivery may be issued as store credit minus shipping, at our discretion.

Condition & packaging requirements

Do not remove hangtags or labels until you are sure you will keep the item.
Try pants on over clean garments to avoid marks; avoid contact with makeup, perfumes, or deodorants.
Include original garment bags, dust bags, spare parts, and documentation.
Items not meeting these conditions may incur a restocking deduction or be returned to you without a refund.

Damaged, faulty, or wrong item

Inspect your order upon delivery and contact us within 3 days if an item is defective, damaged, or incorrect.
Provide your order number and clear photos of the issue to [email protected].
We will prioritize an exchange or provide a prepaid return and full refund.

International returns & duties

Mark return shipments as “Returned Goods” on customs forms to avoid additional import charges.
Duties and taxes paid at checkout or on delivery are typically non-refundable; you may claim them back with your local customs office where applicable.
We recommend a tracked, insured service for international returns.

Non-returnable items

Final sale or “Last Chance” items marked as non-returnable at checkout.
Customized, tailored, or hemmed items.
Gift cards and store credit.

Price adjustments

One-time price adjustment is available if an item you purchased goes on full-price promotion within 7 days of your order.
Excludes final sale items, limited-time coupon codes, and third-party marketplace events.

Holiday & peak season

Orders placed between November 15 and December 31 qualify for extended returns until January 15 of the following year, provided items remain in original condition.
Processing may take slightly longer during peak periods; we’ll keep you updated by email.

Gifts & store credit

Gifts returned with a gift receipt are eligible for store credit to the recipient.
Store credit is issued as a digital code and does not expire.

Questions or special requests?

We’re here to help with sizing, exchanges, and special timelines.

Email: [email protected]
Hours: Mon–Fri, 9:00–18:00 (ET)
Address: 521 Broadway, New York, NY 10012, USA